I used Island Pools in Tenafly for my hot tub in February when their business is slow and they had no problem taking my money then. When I called again in late May to have the same problem repaired they were less than helpful. I made three additonal calls when I was told someone would call me back and each time I never heard from anyone. When I called back again and spoke with Diane for the third time she stated that they no longer service my area. I asked why I was not called back to tell me this and she stated ""I guess we should have"". When I asked for the owners name, I was told Kevin but she would not give me additonal information on how to reach him. She told me I was ""crazy"" for trying to get the owners information. THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER SEEN!
Cons: Poor customer service
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