My car wouldn't start and the battery had just been replaced. A friend jump-started it for me and told me it sounded like the alternator was the problem. Drove it to Advance Auto where the excellent staff performed a FREE diagnostic test confirming that my alternator was shot. Jump-started it again and drove it to nearby Wallace's for repair. Told them it simply needed to have the alternator replaced. When they finished the repair, the cost was higher than I expected and included a DIAGNOSTIC fee of $75.00 even though no diagnostic was needed (or done, I strongly suspect). I tried explaining why this didn't seem right to me since I had already had the problem diagnosed before bringing it to them but they were impervious to reason. They would not even consider removing this unecessary and blatantly dishonest charge. First and last experience with this company. But NOT the last time I will share my awful experience with them with other un-suspecting potential customers.
more