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Very dissapointed-many mistakes made! - Review by citysearch c | Town & Country Animal Clinic

Town & Country Animal Clinic

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Very dissapointed-many mistakes made! 5/28/2008

Very unorganized-misplace records.Took our newly adopted 8 yr old collie in because her 2 canine teeth were bleeding.Just had her teeth cleaned in December from her previous owners vet& had them give her all her vaccinations-they were much cleaper that T & C.When Dr Blinkilde examed her, he said her gums were too bad -it would be best to have her upper canines pulled so we took their 1st appointment which was with a different vet.Dr B told us he could keep it under $200. complete with anitbiotics.When we brought her in early the morning of surgery-went over everything with the tech including that since Dr B spayed her 1-08 she was UTD -needed no pre-op tests . We also went over what we were there for-to have her 2 teeth pulled.Called to see how itwent at 2:00 pm, they told us good news, no teeth needed pulling! Then when asked how much the bill came to they said $310! And they didn't even do what we came to do!They only cleaned her teeth! & they gave a 3 year rabies shot &parvo/distemper! I told them we had just had this done and we had hand delivered all her records.They said ""Well, they didn't get in the computer so we gave her the shots but if you want, I can ask about having the $57. charges removed from the bill."" I asked why it cost so much & they said the antibiotics are $110.I asked why so expensive and they said because her gums and teeth are so bad. I told them that's why Dr B was going to pull the two canines & they said they thought she was just in to have her teeth cleaned!Got bill reduced to $185 ,a less costly antibiotic-didn't pay for the unnecessary vaccinations.We went to pick up our dog, Dr B was in the lobby talking to someone but when he saw us he quickly went in the back room to avoid talking to us.Poor dog couldn't stand up & didn't even know us! I spent the night on the floor by her crate -had to keep checking that she was breathing! 30 hours later,she was able to stand and go potty without falling down. If you love your pet, dont go here Pros: Dr B is nice until his staff makes mistakes, then he avoids you. Cons: Disorganized, misplace records, expensive, make several mistakes, endangered my pets! more
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