This is such an exciting time and you want to be sure to find that one special gown. I set up an appointment and after trying on only six dresses I found the right one. The sales girl was very helpful and polite. I was very happy with my decision and was told, since it fit me and we did not have to order it that I could put this dress on layaway. I then paid 25% down on my $387.00 dress and then was told I had 2 months to pay it off, and if need be, it could be stretched to three months. Well I ended up needing three months. So I went to the store to make a payment and to also extend my layaway. I was told by the manager that I should not have been told ""three months"" by this sales girl, and that it was something that had to be approved by a manager and this and that. So I was under the impression that I had three months if need be to pay off this dress, when it was really only two! My bridesmaids then needed to be measured, and this manager asked them what size they were. They did not have any measurements taken, but basically told this manager what size they ""thought"" they might be.They were also told to pay in full for their dresses right then or they might not get them on time, well they did not have the money to do that, we just came to look that day, so they were then treated differently also! I then asked her if I needed to have my dress altered before the wedding, what should I do? I was given a card of a person who did alterations, and that was it. She did not say when I should have adjustments made or how much it would cost, so I left very unhappy. I am happy with my dress, but very unhappy with how we were treated there. This ""Manager"" acted like I was just another bride, I felt belittled and looked down upon. How dare they make a bride to be feel that way! They need to realize that they are working for US and that this is Duluth MN and not Rodeo Drive. This manager was very stuck up and obviously PO'd because she is working here.
Pros: I love my dress!
Cons: Customer service is horrible!!!
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