I have been utilizing my dental services @ Maritato Dental for over 5 years. My family (5) gets bi-annual cleaning and regular check-ups and are Pro-active with dental visits. \r
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Problem is..Ownership! Of all the years having a pleasant relationship with Maritato Dental, I decided today to find someone else to clean my families teeth. WHY might you ask?\r
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I went in today for a cleaning and Jody (very pleasant) did a wonderful job as usual. At the end of the cleaning the Dentist came in and explained that I had a very small cavity. His recomendation was to put a partial crown on the tooth that had a older filling. I explained to him that I would very much like to keep the tooth and avoid a crown. (THIS IS WHERE IT GETS WIERD)\r
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The Dentist.(owner)..Got up out of his chair, threw his hands up and says ""do what you want to do"" and walks out. Im laying in the chair and rotate to see him walking out the door. I call to him...can we talk about my options..\r
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I was left simmering for 10 more minutes on the chair and ask politely to speak to the Dentist. They bring me to the office, and I sit for another 10 minutes and was finally told by the receptionist that the Dentist was busy with other clients and has nothing else to say.END OF DISCUSSION. \r
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I explained to her that I would very much like to resolve this and would be excusing myself at the respect of the others who had appointments but would like a call from the Dentist. She agreed and later that afternoon she called me back to inform me that the Dentist WAS STILL NOT GOING TO TALK.\r
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Of all the years working with Customer orientated businesses, I've never seen an owner refuse to talk to a customer because I had a difference of opinion. One would think that would be a good segway to discuss in further detail, why it would (or would not) be necessary to keep my tooth?? Because of his decison not to discuss this conflict, I'm resolved to look for another perfect dentist. (My family was not important 2 him)
Pros: 21st Century Dentistry....STATE OF THE ART
Cons: HORRIBLE BED SIDE MANNERS (by Dentist)
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