I bought a matching love seat & couch from Factory Direct which is owned by Mathis Brothers.Only one month goes by and guess what one of the seats breaks There are reclining seats on the ends of the couch. So we called Factory Direct and say we'll pick your couch up and have our people work on it. They said it should only take 1 to 1.5 weeks to fix and if they can't fix it we'll get you a new one. So here we are at week 3 and we are feed up. We go down to Factory direct in person to see if we can get a clear answer. Nope, we get the same old song and dance. They say they have a lot of furniture and their repair person is not there so they have no idea where he is at as far as repairs. OK give me a break.. that store only has ONE repair guy???? and then to tell me he doesn't keep some kind of log as to which piece of furniture is next to be repaired.. What is he aimlessly wondering around in his shop just picking whatever one he wants to fix? So we get a hold of the sales rep who sold us the couches in the first place. He goes and talks to the ""Sales Manager"" and he can't tell us anything more about our couches, so we start asking for a rebate or discount or something because this experience has became so ridiculous.. but no he can't do that ... So here I am going off about Mathis Brother and Factory Direct.. I would not buy furniture from them ever again.. but there is one problem they have a huge Monopoly on the furniture business in OKLAHOMA so where else can I go and buy furniture for such a low price.. Trust me I spent practically my whole Saturday going to other furniture stores and either they we way to expensive or did not have what we wanted because they only carried a couple of things. So if any one has any advised on Mathis Brothers or Factory Direct and how to get my problem solved.. or has had a bad experience as well let me know. And if you know of some furniture store to buy a nice dinning room set at please let me know. Thanks
Pros: Customer service horriable
Cons: Great Products
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