i first went to nick's shoe repair to have a pair of knee-high boots taken in to fit my calf. i read a few positive reviews of his work and felt confident he could do the job after meeting with him. nick promised my boots would be ready in 5 days. when i returned to pick them up he told me he hadn't even started working on them yet. i reminded him i was leaving on a trip and needed them by the end of the week. he told me to come back in 2 days to pick them up and when i did, they still weren't ready. long story short, this happened 2 more times and not once did he call to let me know my boots would not be ready when promised. two weeks later (3 1/2 weeks total) i finally picked them up and the workmanship was flawless. nick told me an employee had recently quit and being understaffed was the reason for the multiple delays. i accepted his explanation and continued to bring in shoes for minor repairs that were completed on time all but once.
Pros: good workmanship
Cons: terrible service, no communication with customers
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