This past summer I spent over $4000.00 to fix my hot tub that was leaking that I purchased from Leisure World about 9 years ago. After it was repaired I noticed within a week or 2 of the repair that the tub was still losing some water (albeit not as much as it had been). They came out and said it must have been leaking from one of the pillows and they attempted to fix a hose line that connected the pillow to the spa. They were never ever to perfect the repair and then the winter came and they couldn?t do anything. Week after week the leak continued to worsen and finally in February I got them to come out to take a look. The service guy drew a diagram and he will check into the leak when the weather warms. Their general (service) manager said he will send them back when the weather warms to check it out. When I call Lesiure World, it is quite rare that they call me back the first time I call. I usually have to call a few times or send emails. I finally sent an email asking that they come out 1 more time to see if the repair can be made and certainly I dont want the tub removed again for another $4000 repair. The email response I received said I will get a call on Monday to arrange the removal of the hot tub. I did finally get a call on Friday from someone who of course I told him that I specifically said I dont want it removed. I don?t understand why this service manager cannot comprehend what I was asking for. Their ""warranty"" for this repair was 45 days, which of course they are not honoring even though I had the problems within that 45 day period.
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