Leisure World

Called store, put an item on hold, gave credit card, was told that they put my name on item. Drove from Chicago to pick item up. They inform me they do not have the item. more

I usually have real particular taste when I go shopping for items like patio furniture, pool tables, and other items. Numerous times they have taken the time to find the product for me and take care of any problems I may have or questions down the road. I think most people get confused on this site that its a family owned store, if there is a problem I don't think they can take a huge return, but they can alleviate a problem or fix it. They do have a wide variety of products to choose from, along with the good customer care, thats what keeps me coming back. Pros: Variety of product, customer care, service Cons: Can be very busy for water testing more

This past summer I spent over $4000.00 to fix my hot tub that was leaking that I purchased from Leisure World about 9 years ago. After it was repaired I noticed within a week or 2 of the repair that the tub was still losing some water (albeit not as much as it had been). They came out and said it must have been leaking from one of the pillows and they attempted to fix a hose line that connected the pillow to the spa. They were never ever to perfect the repair and then the winter came and they couldn?t do anything. Week after week the leak continued to worsen and finally in February I got them to come out to take a look. The service guy drew a diagram and he will check into the leak when the weather warms. Their general (service) manager said he will send them back when the weather warms to check it out. When I call Lesiure World, it is quite rare that they call me back the first time I call. I usually have to call a few times or send emails. I finally sent an email asking that they come out 1 more time to see if the repair can be made and certainly I dont want the tub removed again for another $4000 repair. The email response I received said I will get a call on Monday to arrange the removal of the hot tub. I did finally get a call on Friday from someone who of course I told him that I specifically said I dont want it removed. I don?t understand why this service manager cannot comprehend what I was asking for. Their ""warranty"" for this repair was 45 days, which of course they are not honoring even though I had the problems within that 45 day period. more

I ordered a patio set from Leisure World at the end of May. When I first ordered it, it was suppose to be ""in stock"" and delivered within a week. They called me a day later and said it would take 4-5 weeks because it wasn't in stock. It was delivered in mid-June with a granite cover that did not fit properly. It's 3 months later and I still haven't received the complete part to my set. The service manager is hostile and is blaming the issue on the manufacturer. He also had the incorrect parts listed on his service sheet and didn't understand what really needed to be replaced. They are unwilling to take the set back and have poorly communicated updates to me. I would not recommend buying any of their products. more