I guess you have no choice if the pace you live uses them, but they are unprofessional and short on the phone. They are condescending and will not release the fees they charge for simple services in advance. This is basically my conversation\r
Me-Good morning, I am purchasing a condo at (blank) and wanted to confirm you are the point of contact\r
Lady-So\r
Me-are you?\r
Lady-What do you need?\r
Me-a lender information form and your fax number\r
Lady- ?They can send the info sheet and we'll fill it out and we charge a fee.\r
Me-OK, thank you, what's the fee?\r
Lady-I don't do fees.\r
Me-Can you give me a ballpark?\r
Lady-I don't do fees.\r
Me-well can you estimate so I can plan accordingly?\r
Lady-I don't know, it depends on how long it is Maybe a $100 maybe $150.\r
Me- Total, per page or per hour?\r
Lady-I don't do fees, the manager who knows will be here later next week, why don't you call back then.\r
Pros: They returned the call after I left a message.
Cons: Very unpleasent Staff! They were unable to provide the needed info.
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