as a secret shopper I try fair. However , I have never felt as horrible as I did after leaving HIghland Opticians. They didn't know I was still in the store after being helped. what followed was truly eye opening. The women proceeded to complain about me and everyone else who had visited the store that day. no one was spared the onslaught of verbal abuse and criticism which followed. the young owners daughter was by far the worse. althogh she seemed soooo nice while helping me, she said awful things about me after she thought I had left.
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