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Horrible Service - Review by citysearch c | Bridal & Tux Ctr

Bridal & Tux Ctr

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Horrible Service 4/3/2008

I found the dress I wanted the first time I went in the store. I also found the dress at The Wedding Shoppe but the store in Plymouth was much more convienent for me. The first problem I had came when I was getting sized for my dress. I had tried on the dress they had in the store which fit me perfectly. Once I was measured they said I needed a different size which made no sense to me. Fortunately I didnt take their advice. Then I decided to order my bridesmaid dresses from there which was a huge mistake. I had the dresses I wanted picked out for almost a year. When my bridesmaids went in their to get sized they told them they could not pay for the dress until everyone had their messurements in...which was wrong and made things more difficult. Once everyone was done getting measured they had to go back again to pay. When the order was finally placed I got a call saying the dresses did not come in the color I wanted. Now the lady I was working with, Sandy, had been telling me the whole time I could get the dresses in that color. When I went in there to figure out what was going on nobody offered to help get the situation resolved. There was no apology, noboday said lets see how we can get this straightened out. They just stood there and said ""well what do you want to do"". I finally came to the decision to order the same dresses but in a different material in order to get the color I wanted. I thought everything was going to be fine until they said it was going to cost $40 more per dress because of the different material! Keep in mind this is after everyone already paid. When I said I would take my business somewhere else they offered to pay the difference. When I was considering ordering the dresses from a different place I talked to some one who told me that the material I originally wanted or thought I was getting is actually CHEAPER than the material the dresses are now comming in. It is now just over two months until my wedding and the dresses are not in yet!! Pros: They do offer nice dresses Cons: Too many to list... more
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