What ever happened to The Customer is always right? After attemping 3 times to make a Birthday party reservation. I was told by the owner Kim that I did not confirm the # children in my party. I did confirm the # of kids & spoke with a person named Debbie. I was told as my son's party was going on that I have to pay for the 4 children difference. I apologized for the confusion & told them that was alot of $.($14.00 per child) There was no one there to make any decisions so I had to spend time on the phone locating Kim, not at my sons party. Kim then responded saying "We don't need your business" ! This a bowling alley there is no pre-ordering there is no reason that she needed to be so rude. I would understand if my party was short 20 kids. Who hasn't had a 9 year old 's party where a couple kids just don't show? After telling me how wrong I was & that my assumptions that Debbie was capable of her job were wrong. Kim told me that I had to pay the difference for her having ordered the larger cake a $7.95 charge. That was perfectly acceptable to me. Why the huge arguement?? Customer Service there was horrible!! The high school student "party helper" was very inappropriately dressed & very hard to find. The Ice Cream cake was hard as a rock the kids could not use a plastic spoon to eat it. The helper even broke 4 candles trying to put them in the cake. I will spend more $$ to get better service & to enjoy my son's party next time. I would NEVER reccomend this place to anyone.
Pros: NOTHING
Cons: poor service
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