I have enjoyed their tea time and their services and have experienced emerging out of each room relaxed and properly pampered. However, due to at least two incidences at the check-out I am wary of coming back. The woman at the desk mechanically (bordering on unfriendly) "dealt" with me. Understanding that we all have our days I brushed that tiny encounter aside, at least twice. I was on their email list for promotions and specials when I decided to use one with my sister. That same woman at the desk questioned that I was on that email list and I felt myself getting defensive! The proper thing would be to quietly verify it on her system if she really wanted to know. Again, the rest of the staff was truly delightful. A crass, perhaps bitter and disrespectful attitude should never creep into the spa scene - it ruins it for everyone.
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