I went to Gaucho's with several friends from work because one of them had suggested the place! The atmosphere was fantastic and the decor was unique with costumes and clothes adorning the walls. BUT the management was absolutely RUDE and of no help.
First of all, we had made reservations informing them the party consisted of 10 adults and two children. When we arrived, they rudely told us that we COULD NOT SIT TOGETHER. True, they do have to cut the meat and it is a very large knife, but we don't mind passing the meat down for the sake of sitting Together! Not only that, but the manner in which they handled our request to put table together was extremely HOSTILE and HARPING.
Secondly, they brought over the child booster seat and , but left it in the middle of the walkway and in NO WAY attempted to assist our friend with his two babies and the arrangement of the seats.
In the end they finally relented and let us sit together, but to top it off, the FOOD was MODERATE and the selection POOR. I've been to many brazilian restaurants and if you're going to pay $30 dollars, I would rather go to Greenfield's, where the meat selection is greater, the salad bar is bigger and medium parties are welcome!
If you're going for atmosphere this is the place to go. It's classy. BUT if you LOVE FOOD and appreciate great customer service DON'T GO!!!
Pros: Ambience
Cons: Rude manager, not accomodating, meat sekection average
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