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Nice furniture, Bad experience - Review by citysearch c | Town Square Furniture

Town Square Furniture

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Nice furniture, Bad experience 3/26/2008

I ordered a desk here 3 months ago and was told there would be a 6 week lead time. After 4 weeks I called for an updated and the same guy who sold me the desk (the store MANAGER, named Vince) asked why I was calling so early and that he had specifically told me there would be a 2 month lead time. Nice..\r \r The desk was delivered and the guys who delivered it did a great job. However it was the wrong desk model, one of the drawers knobs were crooked, and they came with a bunk light installed in the middle instead of task lights on the side. \r \r None of this was that big of a deal as the model they shipped was fine with me if they could refund me the difference, which they did. What pissed me off was waiting 3 weeks to get the new drawer face and task lights installed. I had to call them every couple days to make sure any progress was being made and they never once called me with an update. I was told again and again that the stuff 'was on the next truck' and would be delivered in more
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