The current front office staff at this hospital is the devil to deal with;\r
Their telephone manners and assistance in trying to speak with a veterinarian regarding your animals conditon are appalling self centered and lacking any concept of customer service or ability to deal with adversity.\r
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The medical staff, Dr. Knighton and Wallace are some of the finest vets I have ever known and their work is the best. \r
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I and a client of this hospital for over 5 years, within the last six months have spent almost $15,000 for major surgery and treatment of my geriatric animals; yet my last visit, with yet another front office staff has resulted in my being asked to take my animals elsewhere. As a result of front office turnover, poor staffing and training I am made to be some ogre and asked to stay away.\r
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Be sure I'll do just that.
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