I had Dr. Soot clean a pellet stove that was in a home I had purchased. They came, cleaned the stove and said the stove was fine. I lite the stove and had smoke throughout my house. They cleaned the stove, but FAILED to inspect the stove, which was rusted out. The heat exchangers were completely rusted out, which was the reason I ended up with smoke throughout the house. I had to pay another company to tell me the stove was no good. I expect that a company that can clean pellet stoves should also be trained regarding whether that stove is safely operational or not. I contacted Dr. Soot and told them, but received no comment.
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