i WISH i had read the reviews before bringing my 360$ boots to these crooks. i cannot discredit this place enough. \r
first of all, it is a complete RIP-OFF. i was charged almost $70 for POOR QUALITY resoling-- the plastic stuff they put on the heels is already flaking off after only a couple of weeks wear. \r
there is also a completely toxic environment in there. i witnessed the weasel-like owner treating the friendly elf-man (as another reviewer's description put it) with such disrespect and contempt that i very nearly said something, and would have if the interference of a twenty-something female on behalf of a middle aged man would not have caused the poor guy further humiliation. it was a really sad thing to see. \r
and customers, don't expect any MANNERS either. the boots took so long (six weeks) that i had to call. I was spoken to as though i was some insane neurotic. at one point, i asked the guy,in what i hoped was a soothing voice because he seemed to be really spinning out of control, ""why are you speaking to me like this? i gave you $70 to re-sole my favorite boots and it's been six weeks already-- wouldn't you want know what was going on?"" he started shouting at me! and you know, i usually never think that i'm being subjected to misogynistic treatment, but at that moment, ""he wouldn't shout at me if i was a dude"" rang very clearly and with total conviction in my ears.\r
when i finally got my boots back, the leather was scratched and warped because they had been thrown into a box with many other shoes. that's how they ""store"" those things that you like so much that you invest money into them when they fall into direpair. when i went to collect them i told weasel that i had never paid so much for such a poor service. i got an ""apology"" that was so charged with hatred and sarcasm that it actually gave me the creeps. the place is a frigging twilight zone. don't go there
Cons: rip off, insanely slow and poor quality service, don't store your stuff adequately, bad manners
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