I had occasion to dine at Bella because it was the venue for a professional event I was attending. Sadly, Bella failed all around.\r
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I can?t speak for everyone?s food, but mine was entirely forgettable. I ordered macaroni and cheese. Although many enthusiasts of mac and cheese, including myself, love it for the texture, we also expect at least a modicum of flavor. This particular rendition featured pasta that was overcooked, and a cheese sauce that was sorely lacking in any flavor that would closely resemble cheese. I sincerely question how much actual real cheese and not cheese product or processed cheese food is used in the dish. Although I hate to admit it, I do have the occasional Stouffer?s entree for dinner due to a hectic work and non-work schedule. But I?d rather admit that the Stouffer?s mac and cheese shoots the Bella mac and cheese away at a fraction of the price. For my dollar, it?s no contest.\r
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Brutal as the food was, it is nothing compared to the indifference of the manager. I have no qualms whatsoever about saying his name is ERIC. First of all, when I had a chance to mention to ERIC that the food was unsatisfactory, he violated the number one rule of customer service. He blamed the customer. He told me that I should?ve mentioned something to my server immediately. When I explained to ERIC that doing so would mean interrupting the speaker of the program I was attending, he seemed unconcerned ? again, not his problem. Then he violated another rule of customer service. He did nothing to recover the business. No apology, no offer of another entree, no comped meal, no refund, no gift card for a future visit. \r
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I?ve shared my displeasure with the professional association that booked the event at Bella, and we likely will not be back. I know I won?t be back as an individual.
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