Horrible service. Horrible Manager (Terri) at the Eastern Avenue location. I am employed at one of the best medical facilities in Baltimore, which frequents this establishment with large parties, bringing substantial revenue to this restaurant. Attempted to book reservation for personal event of 20 people. Terri was unpleasant in explaining restaurant guidelines, was not customer service oriented in any way, not considerate to the needs of the customer and seemed to have different standards & guidelines for a person of ""COLOR"". Believe me, it was OBVIOUS! The reservation charge for large parties went from $100 to $200 when I know for a FACT from previous reservations that the fee is just $100. I am disgusted and will inform everyone that I can about this incident so that they will not patronize this restaurant. What do you with this type of prejudice and in 2008? Take my money of ""COLOR"" to another restaurant that is more professional and appreciative of the business of a LOYAL customer, regardless of what race they are...like ""By The Docks in Middle River. UNBELIEVABLE or maybe not so unbelievable? \r
Regards,\r
Former Customer
Pros: Tasty seafood
Cons: Poor customer service, blatant discrimation
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