I have been a happy customer with Chicago Urban Tails since getting my cavalier, Nigel, over 3 years ago. But last week they went way above their usual standard in taking care of him. Our walker, Morgan, noticed that Nigel was wheezing and didn't seem to want to walk. She carried him down the 3 flights of stairs so he wouldn't exert himself and let the manager, Mary, know what was going on.
Pros: responsive and flexible
Cons: the nature of dog walking is there is turnover in the walkers
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