I have refinanced a few times in the last 20 years. I have to say that Doug and his team in the Westlake branch were great. They explained the entire process and flow in detail. I received regular updates with the progress of my refinance. I dealt with Vince and Chris who work with Doug, they were always prompt at returning calls quickly, but more importantly helped to educate me on the differences in programs as well as helping me to understand how interest rates are actually effected. My refinance was completed in about 6 weeks, the rate and payment were right on target with what I was told at the very start. Doug sent me a very informative CD on credit and how it is scored. I would recomend you speak to Doug, or one of his team members before moving forward with anyone else. Very good experience, I would recomend to friends and family.
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