The tough thing about reviews is that a bad one can define a business. I cannot believe the other review can be for the same funeral home that just managed the funeral for my father who we buried today. From the beginning of the process last week, we had unique requests and they needed to be expedited. As soon as they realized that a package wasn't for us, they helped us with the ala carte services that worked for us. The compassion the funeral directors showed, Karen included, was incredible and they turned things around very fast so that we could hold the service in a prompt manner that worked for our family. I strongly encourage anyone who is looking for an exceptional and compassioate funeral home in Crystal Lake to use Querhammer. To the folks at Querhammer, thank you for helping us through a very tough time for our family.
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