Short version: DO NOT WASTE YOUR TIME WITH THESE PEOPLE. THERE'S NOT AN HONEST ONE AMONG THEM!
Longer version: I spoke with the Internet sales associate (Nick) at 3pm. We spoke about a specific 15-passenger van advertised on the website. He invited to come down that night to drive it. I was instructed to ask for Jeff or Nick and made an appointment to be there around 5:30. When my husband got home from working all day we packed up our five small children and drove nearly two hours through 5 o'clock Boston traffic to see the van as we were almost certain we would purchase it.
We arrived at said time and were left waiting around the sales floor for about 45 minutes. During that time we watched two other customers storm out because vehicles they had seen advertised in that day's paper were not on the lot. Their designated schiester (salesman) was attempting to sell them "something better." Neither customer was pleased.
When our turn came neither Nick nor Jeff were available and we were left to deal with Ed. He took our personal information to run numbers before we had ever seen the vehicle. We were then notified that the vehicle we were there to see had been sold! I asked if that development happened in the last three hours and they said no. They said Nick worked at some satellite office and probably still thinks the vehicle is on the lot. They assured me they had "something better" and brought around a Dodge conversion van which only seats 7. I told the supervisor (who was now involved) that I wasn't looking for a conversion van and if I was I would have gone to the dealership down the road from my house. He lied to me and said "The van you were interested in was only 12-passengers anyway." I said I didn't belive they ever had the van in the first place. He then offered to get me the phone number of the customer who bought the van! This is not only illegal, it's a joke.
At this point, my family and I put on our jackets and left.
Pros: Free water in the waiting area?
Cons: everything else
more