Very disappointing.\r
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My 6-year-old son had an appointment and I asked before his appointment if I could bring my one-year-old son. I was told it was o.k. When we arrived, we waited about an hour to be called to a room. I said I needed to walk up and down the hallway with my one-year-old because he was getting restless. Again, I was told it was o.k.\r
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After pacing the hallway for another hour and having a nurse repeatedly ask me to return to the room, I asked why they said it was o.k. earlier and then quickly changed their minds. I could have waited in the waiting area with the one-year-old. Then a physician's assistant approached me and informed me that I wasn't the only patient and that I had to wait my turn in a room. So I told them that I wasn't interested in seeing the doctor anymore and got ready to leave with my 2 boys.\r
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When leaving, I asked for a note to return my older son to school and they said no. I told them if they wouldn't give me a note, then I was going to stop payment on my co pay and call my insurance company and ask them to do the same. They quickly gave me a note.\r
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This is the first and only time I actually had to walk out of a doctor's office. I spoke to other mother's in my area and they told me, after the fact, that the ENT Institute's bedside manners were very poor.\r
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I don't know how the doctors are because I never actually met any. I hope the nursing staff will be kinder and more accommodating to the pediatric patients in the future.
Pros: Free parking.
Cons: Poor beside manners.
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