I've been towed by quealy 2 times and both were nightmares. \r
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The 1st time, my starter failed and it took them two hours to get here even though AAA said they weren't busy plus I broke down two miles from their headquarters. \r
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The 2nd time was today 15Feb08 when my girlfriend broke down at sullivan station. She requested a flatbed because the engine in VW is too low to be towed by a wrecker. They sent a wrecker anyway. Then when she was towed to Boston VW the manager CB'd the driver to charge $3 CASH ONLY. Thankfully the folks at Boston VW helped her out and paid him. \r
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There's a 3rd time too, but it was my close friend. She was severely rearended from behind by a oil tanker and Quealy towed her to 54 robin street. When she got a replacement vehicle she went to her old car and had to exchange plates. She forgot her screwdrive, but thinking quealy will lend her one she went there anyway. Queally refused to lend her a screwdriver to remove the plates!!! \r
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I plan on stopping by and writing a formal complaint.
Cons: Rude, Inconsiderate, dirty management
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