Recently, my wife and I had dinner at Tramonto?s Steak & Seafood. Unfortunately our experience last Saturday was bad, actually ?very bad. We were both extremely disappointed with the meal and the service. My wife ordered a filet mignon and I had the sirloin. Her steak arrived burned and uneatable and mine arrived cold (despite the fact that it was served in a skillet). They reheated mine in short order but my wife had to wait about 10 minutes for them to cook another steak for her. My steak was very tough. When my wife?s steak finally arrived it was tender and flavorful, however when we go out for dinner the idea is to eat our meals together, not one at a time. We had the goat cheese potatoes and the Caesar salad. Both were good, however when we ask for more dressing the waiter forgot to bring it until after we had finished eating our salads. Which leads me to the service. It seems like the level of service has dropped significantly since our previous visits. We found our waiter to be quite unprofessional and quite patronizing. Instead of really being interested in our needs his attitude seemed very scripted. The waiter at the next table was not much better, in fact, while describing the menu choices to the customers he started using profanity, which both my wife and I found unnecessary and extremely unprofessional. None of the wait staff even offered any apologies for our meal. In fact the waiter seemed quite annoyed that he had to return them to the kitchen. He even at one point apparently echoed the sentiments of the chef arguing that my wife did not know what she was talking about, despite the fact that she has had this exact same dish each time she has dined at your restaurant. We found this to be quite offensive. As sometimes happens with new restaurants, the management goes out of it?s way when it first opens so that it gets a good review, then seems to be satisfied with just treading water and getting through the work day. How disappointing.
Pros: Valet Parking
Cons: Poor Service, Improperly Cooked Food, Poor Management
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