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Very abrasive staff. Treated us as though their mistakes were in fact ours. They forgot to do auto draw for payment and blamed us until I showed them photo copy of agreement and authorization. - Review by citysearch c | Tanasbourne RV & Mini Storage

Tanasbourne RV & Mini Storage

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Very abrasive staff. Treated us as though their mistakes were in fact ours. They forgot to do auto draw for payment and blamed us until I showed them photo copy of agreement and authorization. 2/20/2008

I gave the manager authorization form to draw monthly out of our checking account. When I went to retrieve our RV for a four day week end we could not get in. It was on a Sunday and no one to contact. When we went back the following Monday we were told our rent was delinquent. After I showed copy of authorization the lady went to the file and retrieved their copy. No apology, just a very curt "" well I guess someone screwed up."" Last month the rate was increased. Again I recieved a phone call telling me I had given them a bad address. Once again I was able to show that they were using my emergency contact address instead of my mailing address. MMMMMMMM we are giving our 30 day notice today. Pros: location and security Cons: personnel more
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