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Substandard Care and Customer service - Review by citysearch c | Doctor's Urgent Care

Doctor's Urgent Care

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Substandard Care and Customer service 2/22/2008

We went to Doctors Urgent Care for my son. His neck was swelled up about the size of 1/2 of a grapefruit on one side. He had recently returned from a trip to Mexico. The doctor failed to run any bloodwork, assumed strep and gave antibiotics. He refused to discuss the possibility that there was anything contracted in Mexico. After another week and not getting better, we went to our family doctor. She was quite surprised at the swelling and ran many tests. After being diagnosed with something else entirely, we called Doctors Urgent Care on 4 occasions and wrote 2 letters asking for 1/2 of the balance due to be waived. After months of not having our phone calls returned they sent the balance due to collections. They refused to discuss the case or even consider our concerns. Pros: Quick service Cons: inaccurate diagnosis more
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