I have given the Framing Department at Michael's 3 chances to provide good Customer Service and they have failed miserably. A simple request has turned into a major deal. When you go to the department, expect to wait for a long time for someone to assist you. I heard another customer ask for help and the employee was not even willing to come from behind the counter to find an appropriately sized mat for them. That customer had waited patiently for 10 minutes until I told them to ring the bell for service and finally an employee appeared. Go to Artco on 6th Avenue for framing supplies. Their prices are competitive and they are much friendlier.
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