I have had two positive experiences within a week. I went in to preorder a game for my son on a very busy weekend day. Despite the long line, when I arrived at the desk, the person who helped me was pleasant and relaxed. I just made a follow-up call today to ask a question and found the person on the line to be just as friendly and helpful. Not only that, the staff are very knowledgeable. The one drawback to this location is the parking; it is pretty sparse. I usually drive around the corner and park, then walk. Not too much of a problem.
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