First, it's a very welcoming atmosphere. The staff makes sure you are taken care of the moment you step in the door. It reminds me Elizabeth Arden's Red Door Salon for service. The women who wax do a fantastic job. It's the best place for a beautiful eyebrow wax (splurge on the brown/lash tints too, it's worth it!). The master colorist, Cindy, also does a good job with highlights, but forget getting a haircut. I've tried 4 people for a haircut & was disappointed every time.
Pros: Customer Service, Spa Staff Skill Level, Aveda Products
Cons: Hair Stylists
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