After a search for taxi companies that work the Columbus International Airport area, we found the Arch Express website. They claimed to provide the best service, and seemed legitimate. Until we called. While on the phone, they agreed to the $15 advertised price until someone in the background there decided to change the price to $25. They then had trouble understanding our address. They called shortly after to ask for directions, even though we had already provided directions, and even though they claim to provide service to our town and should know it well. (Nevermind that any legitimate cab company will use a gps or mapquest.) They were due here early in the am to reach the airport in enough time to catch the flight. No one showed up. We called to ask where the driver was, and the person who answered the phone hung up. We called again about 15 minutes later, and the person who answered the phone said he didn't know where the driver was. He told us to just call a cab. We thought we had. With no time to spare, we had to arrange a ride from a neighbor - not the best way to ask for a favor in the middle of the night. If you plan on reaching your destination, avoid this ""business"".
Cons: never showed up, never did anything to compensate for their error.
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