We made the phone call @ 9 am, they told us they would be here between 12-4 pm, no phone call for eta nor did anyone show. I called to find out if we were going to see a tech today, and I was surprised to hear ""we are still out working"". I got a call 10 minutes later to tell me the tech was still at his last location finishing up, but he was 45 min to 1 hour away, - that's code for maybe you will see the tech and maybe you wont.
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