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Poor Food, poorer service - Review by citysearch c | Chicago Pasta House

Chicago Pasta House

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Poor Food, poorer service 12/20/2008

I was there a week before Christmas with a large party. We were neither loud nor rowdy. He told us as soon as we got there not to bother his other patrons...all three of them. Do you remember Seinfeld's Soup Episode? I actually WAS expecting him to scream NO FOOD FOR YOU and throw us out. When the food finally did arrive he slapped a piece of pizza onto our plates and barked WHO ELSE WANTS THIS KIND? I was expecting the food to be fabulous to compensate for our abysmal service. I was sorely disappointed. The taste was comparable to Sbarro's perhaps Domino's. (Only they have better customer service). Our 'deep-dish' was more like a regular pizza with a hard two inch tall lip. Waiter/Owner kept sending his minions in to watch us, as if we were going to steal his pepper flakes or something. If anyone had to audacity to ask for something (like a fork or straw) his minions were equally as inhospitable. Once half an our went by waiter/owner came and demanded plates. He did not ask if we were done he had already decided. He would come in and check his watch and walk away. We got there around 8pm and we were there for less than two hours. I personally have never been to a sit-down restaurant on a Friday night that has closed before eleven. This was my first (and last) experience as this establishment. Someone had said that's how they (Italians) are. While that's all well and good, we were not in Italy. I know from experience, the customer may NOT always be right but the customer is ALWAYS the customer. A general rule of thumb, when your food is lacking you had better have outstanding service. If you do not want a large party in your place, do not agree to having one. I'm sure the tip was included in the bill which is a good thing for him as not one of us would have dropped a single cent. If you MUST have mediocre Italian food, I assure you, this is NOT the place to get it. Pros: cheese/pepper shakers were full. Cons: rude service, mediocre food, no parking more
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