When doing my reconciliation I found a questionable entry. When I called USAA, I was asked EIGHT security questions. I found this to be close to harassment. When I still couldn't get an answer, I asked to speak to her supervisor, and was put on hold for fifteen minutes. The bank is unresponsive to customer's complaints. They told me not to call anymore. (Just use the internet only.)
Pros: The investment banking area is better than the banking.
Cons: Don't ever call them. You'll be frustrated by the unreal multiple ""security"" questions
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