This place is horrible. They are only in it to take your co pay and up charge your HMO. That's all. I pay a lot for Aetna HMO and today when my child was very sick they made her appointment NOT with a pediatrician, but rather a resident. EXCUSE ME???? Is this now a teaching hospital????? WTF??? Also, just TRY and complain to ANYONE!!! They have all these signs everywhere promoting how great they are and who to contact to complain. Yeah, right. The complaint process is a joke. Kelsey used to be so good (all the locations) but now every location is full of nurses and doctors who could care less. It reminds me of how bad Kaiser was in California in the 80's.
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