Kelsey-Seybold Clinic | Tanglewood

Fantastic Service form telephone to in-hosp. providers, who were all happy, professionals doing their jobs with EXCELLENCE!!! Bravo, so glad I received my care there. One stop Medical Shop. completed every physical- medical ... tests, mammogram, colonoscopy, well woman's. within 1/2 day. Thanks Kelysey-Seybold. Erica. more

One star is too generous. The doctors and nurses are wonderful but the billing office is absolutely deplorable. They billed my insurance incorrectly for 9 months, even when I tried to explain to them the mistake. They told me I was misinformed and began to send collection notices. I had my insurance company call them repeatedly. They referred my ""bad account"" to a collection agency and then a month later sent me a REFUND CHECK when they finally figured out the mistake. That was over 3 years ago, they refuse to admit the mistake or even have it removed from my credit reports. I had to get a statement from my insurance company to submit to the credit agencies to have it cleared. It's a shame that people that rude and ugly are allowed in the customer service field. more

I have had symptoms of thyroid issues for almost three years. I was always scared to go to the doctor and when i recently moved to Houston, I decided I should get this taken care of. All my tests came back normal on my thyroid level but one of my blood test levels came by abnormally high and puts me at risk for many things. The office contacted me to come in and follow up and I was already contemplative to do so from the first meeting with this doctor, I followed up. She came into the room and wanted to know why I was there when i clearly dont have a thyroid problem. I said, Uh your nurse called me because my other test came back with some concern. Before my appointment I clearly did my own research and was prepared to what questions and concerns I had. She told me that my symtpoms dont add up. She also continued to give me blank stares and roll her eyes numerous times. This was the second appointment I saw her at and my last one. If you dont know what you are doing or you are the inexperienced and a case such as mine comes up, doctors should suck up their pride and ask for an opinion. It was ridiculous the way I was treated and left packing with a shrugged shoulders. That is the 3rd doctor I had seen at Kelsey Seybold because the other two left right after each other. This clinic is where unprofessional new graduated doctors come to get some experience on a resume until they realize that the turn over rate is sky high and everyone agrees that the professionalism is low. I would never recommend Kelsey Seybold to my worst enemy. Not only was the doctor arrogant and clueless, but she didnt offer me any other services to help answer my health issues since they didnt ""add"" up to her. more

The Kelsey-Seybold Clinic system is wonderful and I am grateful it is hear for my healthcare needs. I use Pasadena, Main Campus, and the St. Luke's Medical Towers locations. Everyone is very courteous, helpful, attentive, and knowledgeable. I have never had issues with the billing offices or trouble making appointments. People need to understand that you much anticipate medical treatments and appointment needs when dealing with consistance medical maintenance of chronic diseases and illnesses. I have full confidence in all the doctors I have seen in Kelsey-Seybold's system. I am treated as if I am the only patient they have to see for the day. I never feel like my doctor has no idea what I am going through and my needs matter to them the most. My husband, parents, grandchildren, and I all use Kelsey doctors. I am moving to Michigan soon and really hate leaving my clinic behind. I know there is no way to find another such setup unless I travel to the Mayo Clinic. I am so grateful I found Kelsey-Seybold and St. Luke's Hospital. more

I gave one star because there is not a ""no star rating"". If there was, that's what I would have given to this Clinic chain. To get an appointment takes forever; if someone is very sick they may as well die before they get to talk to make the appointment. Recordings, recording, recordings, that's ALL you'll get for 30 or more minutes straight. Then when you do get to talk to someone, they're incompetent as was mentioned on other reviews. Now that's not the end of it, the billing/insurance department is just as bad if not worse, they don't know how to handle their job so they just keep repeating over and over again the same point as if you're the dumm dumm and not them. They need to go back to school and learn to deal with the public before they can come in contact with anyone on the phone. What you get is a big name but behind all that fuss is a bunch of rude people. Now, don't even try to reschedule an appointment, that's a whole new ball of fire you'll have to deal with. more

Although many of the doctors are good, their staff is generally incompetent. And considering the costs of medical care, the risk of seeking care here is simply too great. After years of getting my care mainly at Kelsey-Seybold, I will look elsewhere from now on. Pros: Usually good health care professionals Cons: Incompetent billing department more

After reading some of these reviews, one has to wonder what some folks are looking for in a medical facility in current times. What seems to be simple billing misunderstandings get blown out of proportion and should be easily fixable at the right level. Others acknowledge that they get great care at Kelsey, but it is tough getting in to see their physicians. Others are comparing Kelsey to a hospital, when in fact it is large clinic. Others remember kid glove customer care from the good old days, as do I. The relevant points would include the fact that most if not all medical institutions have been affected by the changes in health care and the resulting compensation from insurance companies and patients. It also should include the fact that KS was recently touted as one of the best values in providing care in the country. Concierge care, maybe not. But Kelsey has provided adequate care, with reasonable waiting times, reasonable access to doctors, etc. to me and my family since the mid '70's. During that time, I've been to numerous other medical institutions. They all have variable levels of customer service. Sometimes it is dependent on patient load that day, who you are addressing, how you address them, etc. Seem that the key here is reasonableness. Reasonable expectations are usually satisfied a little easier in any circumstance. If I or my family has a medical need that can be satisfied by the staff at Kelsey Seybold, that is where we are heading. Pros: Convenient locations, good doctors, competent staff Cons: Modern day medical institution more

I agree with all the above complaints. Patients that come to their hospital are revenue generators for them. I guess they don't realize it. Its horrible to deal with their arrogant, no knowledge front desk staff. They even talk between them on me, when I am standing right in front of them, Joking on me, taunting me. Pathetic thing is, lady that is picking up fight with me is the senior most among three ladies sitting in the counter. She has no knowledge and can't explain properly. She can't even look straight, I guess she is on dope last night. Pros: I like my Doctor Cons: Hate Admin staff more

Kelsey-Seybold used to be fantastic: Courteous treatment, caring people from A to Z. No more. Now you must give up all of your information (and I mean ALL of it) just to get an appointment. Everyone looks and sounds tired, and most are just plain rude. It's abundantly clear to me that I'm not the customer. I guess the health insurance companies are, to them. Our doctors (GP, Pediatrician) are both at KS, and they're still fantastic. Getting to see them, though, is a waking nightmare. I hate what our ""health care"" system has become, and you can be sure that none of our lawmakers have to go through *any* of this. It's so obvious that no one there cares, and that KS has decided to maximize profits, and to minimize everything else. Unless your doctor's at a KS clinic, DO NOT GO THERE. Then again, the others might be worse. Pros: convenient locations Cons: run by bureaucrats, you are not the customer more

I have taken my parents to KS at the Fort Bend Clinic and they also see their specialists in Med Ctr. We love their docs and their facilities. No problem with the care at all. they refer my dad to their specialists who took wonderful care of him. When he was hospitalized at St. Luke's, the doctors there knew his history. He didn't get abandoned in some ER like his previous solo PCP did when he got too sick. Pros: coordination between doctors Cons: distance more

This place is horrible. They are only in it to take your co pay and up charge your HMO. That's all. I pay a lot for Aetna HMO and today when my child was very sick they made her appointment NOT with a pediatrician, but rather a resident. EXCUSE ME???? Is this now a teaching hospital????? WTF??? Also, just TRY and complain to ANYONE!!! They have all these signs everywhere promoting how great they are and who to contact to complain. Yeah, right. The complaint process is a joke. Kelsey used to be so good (all the locations) but now every location is full of nurses and doctors who could care less. It reminds me of how bad Kaiser was in California in the 80's. more

Don't go here thinking it will be convenient having so many services--specialists, labs, etc--in one place. It's not. It's a big hassle. And for those that have limited benefits or no insurance, don't go there thinking it will be inexpensive because they have all those services. It's very expensive. - more