I had an achy tooth and needed something scheduled right away, but had to reschedule appointments with them 3 times because the receptionist couldn't seem to write the correct time for my appointments on my appointment card. Once I FINALLY saw a dentist, I told her how sensitive my tooth was but she didn't listen and wasn't very careful at all during the exam. She told me that I needed to have a root canal immediately, and the price she gave me WITH my insurance was about $400 MORE than what my insurance packet price was. I told them that I was going to look around because I am a college student and couldn't afford that price. They told me that they were going to put my file in storage if I didn't have it done there. I couldn't see any other dentists soon enough that could do it cheaper WITHOUT ANY INSURANCE AT ALL, so I decided to give Monarch another try because I was in such pain. I decided that I was going to just have the tooth pulled. Finally scheduled the appointment (after checking with the receptionist about three times to make sure the time she gave me was correct) and on the day of the appointment, they opened two hours late (after my scheduled appointment time) and didn't even bother to tell me the day before! Once they FINALLY opened, I was informed that after waiting around all this time that the surgeon wouldn't be coming into the office that day. I was in such pain because of my tooth, I asked if my dentist would be able to extract the tooth herself because I had already taken off work and canceled all of my prior obligations for the day in order to get this done. The receptionist asked the dentist right in front of me if she would be able to extract the tooth, and the dentist made this really confused face and said ""... Well, I can TRY to do it, but I'm not sure..."" WHO SAYS THAT IN FRONT OF A CUSTOMER WHO IS ABOUT TO HAVE A TOOTH PULLED??? DO NOT GO TO MONARCH. You will save money and time to go ANYWHERE else. These people are terrible.
Pros: Location
Cons: Overpriced, Lack of Customer Service, Dishonest Pricing
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