My wife and I recently used Mercury Movers to move from Jamaica Plain to Newton. We were blown away by their service from start to finish.
To begin with, Jessica provided an estimate within a few hours of our initial phone conversation. She then went out of her way to answer all of our questions promptly and thoroughly--she made us feel like we were her #1 priority (a contrast with Gentle Giant, which made us feel like one out of a thousand potential customers). Leading up to the move, Jessica stayed in touch with us to make sure we had the right kind of crew to make the move go smoothly, and accommodated our request to have Lenny on our team (Lenny had worked on a move for my brother-in-law and we had heard very good things about him--all of which proved accurate).
The move itself went very smoothly, even though it was difficult. We had the guys grab a few things from a storage unit in Stoughton, then move our things out of an 11th-floor condo in Jamaica Plain and into a 3-story house in Newton with fairly narrow/angular stairways. Despite those challenges (and the fact that we have several very heavy/bulky pieces of furniture), Lenny and the rest of the crew worked hard all day with a smile--they didn't complain once about the difficult conditions. As importantly, they treated our possessions and our new house with respect--we had just had our floors refinished and our walls painted, and the guys left the place as clean as it was at the beginning of the day. At the end of the day, after 10 hours of solid work, Lenny and his crew reviewed each room with us and patiently rearranged furniture to our liking (they even lugged a dresser from the top floor to the basement once we decided we didn't like it in the bedroom). To top it all off, they came in right at the estimated cost.
We will not use another moving company in the future--you should strongly consider giving Mercury a call for your move.
Pros: Estimate accuracy, personalized service, efficient packing/moving, detail-oriented, hard-working, reasonably priced
Cons: none
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