Buying and selling a home is considered one of the more stressful events a person/family can go through. I can say that using Mercury Moving ensures one part of the process will be flawless.
I have personally used mercury moving on 3 separate occasions:
1) A move into a 3 story walk up (no elevator, tight corners)
2) A move from walk up into a storage facility
3) A move from storage facility into a home
On every occasion the dealings with Mercury were pleasant, timely, professional, and always within the initial quote given. I would like to share one experience of my dealings with Mercury that I hope will make others realize the benefit of using them to handle your precious belongings.
My family had a lot of items to be moved into storage for a period of time. It goes without saying that storing these items can cost some sizable fees with the determining factor being the size of the storage space being rented. I was concerned that the space I had gotten was going to be too big for my items (costing me a lot of extra money each month). I had one quick conversation with Jessica and Garry to get their professional opinion and I remember them saying that one of their employees on the move would be able to tell immediately the proper storage size I would need. Well the employee (Santiago) took one look at my belongings and a look at both size units available to me and told me to get the smaller unit and that it was going to be tight but it would fit. I was elated to hear this as once again this was $$$ being saved. The expertise of Santiago and his guys fit every piece of furniture and belongings I own into this facility like an intricate puzzle stacked with delicate care from floor to ceiling all the way up against the facility door! It fit like a glove. I obviously let Jessica and Garry know that I did not need to re-access my belongings in the unit.
In dealing with service based organizations its the little things that consumers can notice that set the "special ones" apart. In the 5 years and 3 times I have used Mercury I had 2 of the same movers on my move. That simple observation of employee retention tells me (and should tell consumers) that you are dealing with a first class business that takes it's job very serious. It recognizes talent and obviously ensures that it's talent is maintained. Through all of that the benefit is passed through to the consumer.
I'm sorry that this review is a bit long, but I have recommended Mercury to many family members, co-workers, and friends and always get the same positive comments back. I hope anyone reading this review and is on the fence about a moving company can now have their mind made up and check one thing off that stressful "to do" move list. You can be assured of a positive experience from start to finish.
Thanks for reading.
Tom
Pros: Management, Personnel, Price
Cons: None
more