I talked to an employee 5 separate times about purchasing tires for my car. After specifying make, model, year, and tire size, I received a quote over the phone. It seemed too good to be true, so I shopped around, and called back to verify with the same employee that he was sure about the pricing. I took off from work two hours early and drove 40 minutes away to get these tires. Upon arrival, the same employee tells me he is unable to give me the same deal quoted on the phone as the tires he was talking about were different than the kind for my vehicle. I asked him if he could work me a deal since now I had to drive home and back since the right ones were not in stock, and that I would now be taking 4 total hours off of work. When he came back, his quote was outrageous, and I mentioned that I drove a bit and he didn't seem to care. He blamed me for not telling him what size tire I had, and I told him I specified with him 5 separate times over the phone. He kept insisting I was lying, and when I asked him if this was how he treats all his customers and that I should report him to the B B B, he said I had every right to if I felt like doing so. I told him it was rude of him to refuse me a good deal since I was now out time and money because he misquoted me, even though he assured me over the phone that he had my size tires in stock and for specific price. He said he ""refused to go a penny lower"" and shortly thereafter bumped up the price AGAIN to $100 more. I then told him I would be telling everyone I know never to shop at his store again, and that the B B B would be hearing from me about his shoddy customer service, and him trying to screw customers out of their hard earned money. I never would have driven 40 minutes out of my way on balding tires and taken time off of work if he had not promised me a good deal for brand new tires that he said were exactly what I already had on my vehicle. Do not shop here! The employees are rude and unprofessional.
Pros: It's easy to find.
Cons: Rude staff, Bad customer service, Misquoting to get customers inside shop
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