I love cars. I've purchased 4 already in 2008. This place is by far the worse experience I've ever had with a ""certified"" car dealership.\r
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Three things I asked to be done to the car prior to agreeing to purchase:\r
1. The door lock did not work with the remote. That was fixed perfectly.\r
2. The front window rattled. I was told that was fixed, but found out later it wasn't fixed. More on that in a minute.\r
3. The tires were bald to the point of being dangerous. The front tires were replaced and I found out later that the rears were not.\r
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Within the first 20 hours of owning this ""certified"" vehicle, I was driving along and the ""new"" front tire completely blew out and shredded. The tread separated from the walls. I was stuck on the freeway for over an hour, waiting for a tow. After about 2 hours, Luxor decided the only option was to put the old, bald tire back on the vehicle. So I drove the car with old bald tire and it took Luxor an entire week to get a new front tire in stock. No one ever called me - I always initiated.\r
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Into my second week of ownership, the driver's side window still rattled. The tint now had a chunk missing plus 2 scratches going up and down the middle of the window.\r
Another problem was the brakes were making a metal-on-metal scraping noise. So I made an appointment with Chapman BMW and here's their review:\r
Window fixed under warranty\r
Metal on metal = new brakes needed $1520\r
Torn bushings/old rear tires replaced = $1320\r
""Certified Vehicle"" from Luxor bought less than one month ago will cost me $3000 to fix.\r
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Since driving off the lot, I've tried to contact the salesman (Craig), the Manager (Alex), the Operations Manager (Janis), the VP (Sy) and sadly even the CEO (Hamid). No one from Luxor returns ANY communications. BAD BUSINESS!\r
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I'd love the opportunity to amend my opinion but at this stage I am doubtful that this place will stay in business much longer with their offerings, or lack thereof. Be wary of this little dealership!
Pros: They are good at making falsee promises?
Cons: Car will cost $3000 to fix, right after leaving the car lot!
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