Once again..let's start with the dispatcher. She is one of the rudest buisness people anyone should ever have to deal with. First off, I called 2 weeks before the day I needed to be picked up to make a reservation for a taxi to pick me and my sister up at Cal Poly at 6:10 am and to take us to the train station for our train that left at 6:45. I called the day before to confirm our reservation and everything was fine. We went outside at 5:55 am and waited till around 6:15 am when I called the cab company and explained my situation and before I could finish, this rude lady tells me a cabs on the way and hangs up. Around 6:20 am I called my mom and told her what was happening and my mom calls the company. The lady tells her that kids without reservations, had swarmed the van before us and yells at her that the cab was on the way back and that there was nothing she could do then hangs up on my mom. My mom calls back 5 times and the lady picks up the phone each time and hangs it right back up. At 6:30 am, 15 mins before our train leaves, a cab shows up. We jump in with 8 other people in the van, and all we can hear is the lady over the radio telling my sister and I to tell my mom to stop calling. Then, one of the kids didn't have any cash on him and we were going to have to make a stop at an ATM, because we didn't have any time to stop I said I'd pay for him, little did I know that they would charge us $10 EACH, to go around 8 mins in the cab. I payed $30 for my sister, the kid who didn't bring cash, and myself for a cab that left us standing in the rain for 35 mins, and made it so we jumped on the 6:45 train at 6:44. This is the worst cab buisness I have ever used. The dispatcher should be apalled at her ""customer service"", I highly recommend NEVER relying on them to be on time anywhere.
Pros: a somewhat friendly driver
Cons: the rudest dispatcher, not arriving on time, and being overcharged
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