Hello,
This posting is in response to the March 2008 customer review of my shop. I am pleased to say that 99.9% of my customers leave happy and return to exhaust more of my expertise. This person had come to me with complaints about another ski shop and decided to try my shop for the first time. They had stated they had spent a vast amount of money, when in fact they had asked me for a discount boot that was four seasons old that I sold at a wholesale discount. (didn't make our money back.) This person also had a free coffee while they were having their boots fit to them. I tried to send back the liner for said boot at my expense, companies are not too excited about warranties of an age over two year's old. I asked my personal rep from the company to make an exception, to no avail. It appears that my efforts have gone unappreciated. I tried to call the angry customer about this but they never left a proper number on our message machine.
I run a respectable family business that prides itself on how we are viewed by our customers and the public. I guarantee my fit for a boot and I welcome any sort of action this person would like to take including that they come into the shop to discuss this unfortunate situation. I have spent my whole life on ski's and am considered one of the best boot fitters in the country with a guarantee that you will spend no extra funds for fitting after the sale. So I invite anyone who has read these postings to try Java Summit Sports. If you mention this posting you will receive one free coffee of your choice and size.
I thank you for your time, and listening to bantering from a person who has no business making false statements online. If you are reading this customer X, I urge you to contact me about your situation.
.
Taylor Walker
Owner\Operator
SKIER COACH BOOTFITTER TUNER.
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