I went to get a hair cut from Frank and let him know very clearly that I only wanted him to cut off an inch from my hair. I left the salon about 8 inches shorter. He seemed to either completely ignore or forget what I told him I wanted. He also kept me waiting for 45 minutes before the cut and spent most of the time discussing salon business with the other employees. He was very courteous, but that really didn't make up for totally failing to listen to what I'd asked for.
more