We found our water heater was leaking all over the basement floor. Called the plumbing company who had installed, and left a message of my "emergency" after waiting almost two hours with no call we called Black Diamond at 10PM. They responded and at our home within the hour! They diagnosed the problem, cleaned up the water and recommended replacing the heater. After the plumber (who was very professional) gave us the price, we told him to go ahead. He removed our old heater and installed the new one. After they were done you could not tell i had water in basement or a huge heater taken up the carpeted stairs and new one brought down. It is nice to know there are service people who do respond to you in emergencies asap.
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