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NO front desk customer service, luck of communication and discrimination - Review by citysearch c | Northwest Medical Assoc

Northwest Medical Assoc

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NO front desk customer service, luck of communication and discrimination 10/23/2008

My last visit to this clinic was in 2004 and then I lost my insurance. When I got my insurance again in April 2008, I called the clinic and asked if they can do my blodwork (have to misspell this word because of computer screening) before doctor's visit. Receptionist scheduled me for that , but when I arrived to the clinic again for test, she said doctor want to see me first and then schedul tests. I mentioned that I would appreciate if they call and notify me about changes. Right there we scheduled my doctors visit and she made copy of my insurance card. When I arrived for my doctors visit, I was told that my appointment has been cancelled because I gave them my dental card and they could not verify my coverage. I asked why no one called me. \r What if I had no insurance and was paying cash? Is this how doctors treat their paitents?\r Maybe because I speak with accent and have do not have American name more
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