Initially, I was very happy with my experience here. The vets and front desk staff were always kind to my dog and welcoming to me. They stayed open late once to remove a tick from my dog and didn't even charge me. However, the first time I boarded my labrador retriever for a weekend, she came down with a very nasty case of kennel cough a few days later. The staff assured me that this was common, but I've read that it can be caused by dirty conditions, and after seeing some of the other reviews here I'm convinced that was the case. The worst experience I had was when I scheduled my dog to be spayed. I brought her in at 9:00 AM and had not fed or given her water since 9 PM the night before, per their instructions. At 2:00 that afternoon (five hours later) I called to check on her, and was told that they were understaffed and had been too busy with emergencies to perform the operation. I understand emergencies take precedence, but was appalled that they had not called to tell me to come pick her up, and instead had left my dog sitting in a cage all that time when she could have been home with me being exercised, fed, etc. They insisted they had not had time to call but I think that is ridiculous. I am going to another vet.
Pros: Nice vets, good beside manner, appear to love pets
Cons: Inconsiderate, unprofessional, stupid
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